Terms and Conditions

Welcome to Chanti Import Services Australia (CSI AUS). These terms and conditions govern the use of our services and website, located at [insert website address]. By accessing our website and using our services, you agree to these terms and conditions in full. Do not continue to use Chanti Import Services Australia’s services or website if you do not accept all the terms and conditions stated on this page.

1. General Conditions

By ordering from us, you confirm that you are at least 18 years of age and legally eligible to purchase and consume alcohol in Australia. All purchases must comply with Australian laws concerning the sale of alcohol. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

2. Products and Services

We strive to describe and display our products as accurately as possible. However, we cannot guarantee that the product descriptions, colors, information, or other content available are accurate, complete, reliable, current, or error-free.

3. Shipping Policy

Flat Rate Shipping: We offer a flat shipping rate of $10 for all orders within Australia.
Delivery Times: Delivery times are estimated between 5-10 business days, depending on your location within Australia. These are estimates and commence from the date of shipping.
Shipping Restrictions: Shipping is available only within Australia. No international shipping is provided.

4. Return and Refund Policy

Under the Australian Consumer Law, you are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns: Products can be returned within 14 days of the delivery date if they are faulty or not as described.
Refunds: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us via our website’s contact form.

5. User Comments, Feedback, and Other Submissions

If you send us certain specific submissions (e.g., contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

6. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

7. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the service or on any related website is inaccurate at any time without prior notice.

8. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

9. Changes to Terms and Conditions

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

10. Contact Information

Questions about the Terms and Conditions should be sent to us via the contact form available on our website.